Privacy Policy

At , we value your privacy and are dedicated to fostering a relationship built on trust. This Privacy Policy explains the types of personal information we collect, the methods through which we gather it, how we use it, and the choices available to you regarding the sharing of your information. It also describes the security measures we’ve put in place to protect your data, as well as how you can contact us regarding any privacy-related concerns.

Important Note: does not share or rent any personal information stored in our database to third parties.

1. Information We Collect

We collect personal information from a variety of sources to better serve you. This may include when you subscribe to our newsletter, complete a purchase, register on our site, enter a giveaway or contest, or complete a skin diagnostic form. Specifically, we may collect the following types of information:

  • Identity and Contact Information: This includes your name, date of birth, phone number, email address, shipping and billing addresses, taxpayer number, purchase history, contact history with our customer support team, product preferences, skin type and concerns, or any other personal details you provide to us voluntarily.

  • Transaction Information: Depending on your chosen payment method, we may collect details such as the name of the bank used for the transaction, type of card, part of the card number, or other related account details.

  • Technical Information: We may collect technical data such as your Internet Protocol (IP) address, login data, browser type, operating system, and other related technical information.

  • Usage Data: Information about how you use our website and interact with our services, such as the pages you visit, the products you view, and the frequency of your visits.

  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our website, personalize your content, and analyze how you engage with our services.

  • Customer Support Communications: If you contact our customer support team, we may collect the content of your communications, including any feedback, inquiries, or concerns you may have.

  • Surveys and Feedback: If you participate in surveys, reviews, or feedback requests, we may collect information related to your responses and opinions.

  • Social Media Interactions: If you interact with us on social media platforms, we may collect your public profile information, posts, and other relevant social media activities.

  • Marketing and Promotional Information: When you sign up for our newsletters or promotions, we collect data on your preferences and interests to tailor marketing communications to your needs.

  • Geolocation Data: With your consent, we may collect information about your geographic location to provide location-based services or offers.

  • Third-Party Sources: We may also collect information from third-party partners, such as marketing platforms, to enhance our understanding of your preferences and improve our offerings.

2. How We Use Your Information

The information we collect is used to:

  • Process your orders and deliver products.
  • Improve your shopping experience and personalize content.
  • Respond to inquiries, requests, and customer support issues.
  • Send promotional offers, newsletters, and updates.
  • Analyze and improve the performance of our website and services.
  • Ensure compliance with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except as necessary to fulfill your order (e.g., with delivery services or payment processors) or as required by law.

4. Data Security

We take the protection of your data seriously and use industry-standard security measures, including encryption and firewalls, to prevent unauthorized access, disclosure, or modification of your personal information.

5. Your Choices

You have the option to:

  • Access, correct, or delete your personal information at any time.
  • Opt out of marketing communications by following the unsubscribe instructions in any email you receive.
  • Control the use of cookies through your browser settings.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal or accounting requirements.

7. International Transfers

If you are located outside of Vietnam, your personal information may be transferred to, and stored on, servers located in other countries. By using our services, you consent to this transfer.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or new services. We encourage you to review this policy regularly for any updates.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or maintain personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete it, and the right to restrict or object to its processing. Please contact us for more details.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at [contact information].